Get in Touch With Us
Got a question about one of our reviews, spotted something that needs updating, or want to flag a concern about a site we cover? Here's how to reach the Crypto Casinos team, and what we can and can't help with.
The Best Way to Reach Us
Email is the most reliable way to get in touch. Send your message to [email protected] and a member of our editorial team will read it — we don't rely on automated replies to close out enquiries. Tell us upfront what your message is about (a review correction, a general question, a partnership enquiry) so we can route it to the right person and get back to you faster. We aim to respond within a couple of working days, though it can take longer during busier periods.
What We Can Help With
- Review and ranking questions — If you want to understand why a site like LuckyRollers or BetPanda sits where it does in our rankings, or how we weigh factors like payout speed and licensing, ask us directly.
- Corrections — Bonus terms, licensing details and supported coins change often at offshore operators. If you spot something on the site that looks outdated or wrong, we want to know so we can fact-check and update it.
- Content suggestions — If there's a crypto casino topic, coin, or comparison you think we should cover, let us know what you're looking for.
- Partnership and editorial enquiries — If you represent an operator or a relevant business, introduce yourself and outline what you have in mind. Any commercial relationship we enter never determines how a site is ranked.
- General site feedback — Anything unclear, broken, or missing on the site is worth flagging.
What We Can't Help With
We're a comparison and review site, not a casino operator, payment processor, or regulator. That means we can't access your account at any of the sites listed on this page, process a deposit or withdrawal on your behalf, verify your identity with an operator, or dispute a bonus decision made by a casino. Those matters need to go through the operator's own customer support — each site listed in our rankings and elsewhere on this site runs its own support channel for account and payment issues.
We also can't provide personalised financial, tax or legal advice. If you have questions about how gambling winnings or crypto gains are taxed in the US, or about your own state's gambling laws, please consult a qualified professional.
If You're Concerned About Your Gambling
If you or someone you know is struggling to control their gambling, please reach out to the National Problem Gambling Helpline at 1-800-GAMBLER. This is a free, confidential service available across the US. Keep in mind that offshore crypto casinos generally don't offer the same self-exclusion tools or player protections that state-regulated operators provide, so if you need to step away, contacting the site directly to close or restrict your account is worth doing alongside calling the helpline.
Before You Write In About a Specific Site
If your message concerns a particular crypto casino — a delayed withdrawal, a bonus dispute, or a KYC request you weren't expecting — a few details help us understand the situation, even though we can't intervene directly:
- Which casino and which specific issue (deposit, withdrawal, bonus wagering, verification)
- Roughly when it happened
- Whether you've already contacted the operator's own support team
This kind of feedback genuinely shapes our reviews. If a pattern of reader reports doesn't match what a site advertises about payout speed or its no-KYC policy, that's exactly the sort of thing we re-check.
A Note on Who Should Contact Us
Crypto Casinos covers real-money gambling content intended for adults only. Every site we review sets its own minimum age, either 18+ or 21+ depending on the operator and applicable state rules, and none of our content is intended for anyone under that threshold. If you're contacting us on behalf of a minor or with concerns about underage access to any site we cover, please say so clearly in your message.
We appreciate you taking the time to reach out. Whether it's a correction, a question about how we assess sites, or general feedback, real input from readers is part of how we keep this site accurate and useful.